Services offered by HMS
Cost: free
Timeframe: immediately upon request
Who it is for:
This consultation is for those who are considering medical treatment abroad for the first time and want to explore the options available and understand the potential costs of seeing foreign specialists. It may be prompted by a recent diagnosis, the need for a second opinion, lack of medical insurance cover or the desire to seek treatment in countries with advanced medical practices in specific areas – from diagnostics and surgery to dentistry and aesthetic medicine. This consultation will help you realistically assess your options and choose the right direction.
What you will receive:
A comprehensive answer to your most important question: where and how you can receive help. We offer free consultations about the possibilities of diagnostics and treatment abroad, assess available options, and provide estimated timeframes and costs. This is the first step toward understanding how to proceed.
How the service works:
You send us your medical records in any convenient way – messengers, email, or through a form on our website. Within an hour after receiving your medical documents, a coordinating doctor will contact you to clarify important medical details and provide a detailed consultation, including guidance on suitable countries, clinics, and next steps for planning treatment abroad.
Who provides the consultation:
A coordinating doctor with a medical degree, experience in medical tourism, and direct access to a network of clinics in Europe and Asia. Each case is reviewed individually, taking into account the specifics of the condition and the particular request.
 | Marianna, certified doctor, Medical Director at HMS, 22 years of experience in medical tourism |
What is next:
After the consultation, you can decide whether treatment abroad is the right option for you. If it is, the next step is selecting a clinic and preparing a personalized treatment plan.
Cost: €430
Timeframe: from 3 business days
Who it is for:
If you’re facing health issues and require treatment, diagnostics, or vaccination – we’ll help you figure out where to go and how to begin. Treatment abroad is especially beneficial in cases such as:
- complex or treatment-resistant conditions
- uncertain diagnoses requiring precise diagnostics
- access to advanced medications unavailable in your country
- cancer especially at the late-stage when local treatment protocols are ineffective
- search for multiple treatment options from different countries
We can help you assess whether it is reasonable to seek medical care abroad and recommend the best options.
What you will receive:
A personalized treatment plan tailored to your condition. Each case requires a specialized approach, and we know where you can receive the best care. We don’t offer generic recommendations or standard packages – only specific proposals from international clinics ready to accept you.
How the service works:
Based on your medical documentation, we prepare a professional medical summary in English, select specialized clinics, send individual requests to doctors, and conduct negotiations. As a result, you’ll receive a detailed offer: several clinics to choose from, a preliminary treatment plan, estimated costs, timeframes, and hospitalization conditions.
Who provides the service:
Clinic selection is handled by a coordinating doctor with a medical degree and experience working with top clinics in Germany, Switzerland, Spain, South Korea, Israel, and the USA. All communication with clinics is conducted by the coordinator in English.
 | Kira, case manager for client relations, doctor |
What is next:
After receiving an individual offer and agreeing on all the details, the complete organization of the medical trip begins. We take care of all organizational aspects – from booking flights to provide transfer and hotel selection – so that you can focus on your health.
Cost: €580–780, depending on urgency and complexity
Timeframe: from 2 business days
Who it is for:
For those who prefer professional help in organizing their medical trip so they can focus entirely on their health and not worry about the logistics.
What you will receive:
We provide a turnkey travel arrangement service. You’ll receive a detailed program of your trip, including daily schedules of doctor appointments, procedures, and activities, along with contact details for your coordinators, interpreter, and driver (if transfer is booked). The package includes plane tickets, insurance, and hotel booking confirmation.
How the service works:
We coordinate all dates with the clinic, help you prepare the correct documentation for a medical visa, select the best insurance, and book flights. We also handle hotel or apartment reservations and organize transfers. If you need extra support, such as an interpreter or a medical escort, we’ll arrange that too. Each trip is planned individually, taking into account all your wishes and needs.
Who provides the service:
A dedicated and experienced team coordinates the entire journey, working directly with clinics, transport providers, and hotels. Our specialists have many years of experience in medical tourism and ensure full control at every stage of your trip.
 | Svetlana, Head of service department |
What is next:
Once all arrangements are completed, you travel to the clinic for treatment. We remain in touch to assist with any unexpected situations that may arise during your hospital stay. After your return, we’ll translate your medical documents into your preferred language and, if needed, arrange ongoing communication with your doctor to monitor your condition.
Cost: €20 per actual page
Timeframe: up to 3 business days
What you will receive:
A professional translation of your medical documents (tests, reports, summaries) into your required language.
How the service works:
You send us the medical documents for translation, and we ensure an accurate and professional result.
Cost: €180–380, depending on urgency and complexity
Timeframe: within 1–3 business days after request
Who it is for:
For those planning a trip or already abroad and looking for a specialist consultation, but haven’t chosen a clinic or doctor yet. If you know the city where you’d like to see a doctor, we’ll find the right specialist and schedule the appointment.
What you will receive:
An appointment with the doctor at a convenient time in the selected clinic. We’ll coordinate the date with you and send all your medical documents to the doctor in advance. Interpreter support is available upon request.
How the service works:
You tell us about your issue, and we contact the necessary clinic or doctor directly, arrange the appointment, and prepare all required documentation.
Cost: €380
Timeframe: from 2 business days
Who it is for:
Those looking for an alternative opinion on their diagnosis or treatment from top foreign experts, as well as those wanting to confirm their current treatment plan or explore new therapy options.
What you will receive:
An appointment for a video consultation with a leading foreign specialist, or a written second opinion without a video call. You’ll receive an expert point of view of your diagnosis and treatment plan, written recommendations for next steps, and clarification of potential risks.
How the service works:
You send us your medical documents, and we arrange the consultation with a specialist who provides their conclusion in the form of a video-call or written report.
Cost: free when booking a hotel through us; otherwise, a service fee of €30 is charged for resort selection and preparation of a personalized proposal
Timeframe: within 1–2 business days after request
Who it is for:
For those looking for a suitable health resort abroad for wellness treatment, rehabilitation, or recovery. This service is ideal for those wanting a personalized proposal based on their health condition and travel goals.
What you will receive:
A personalized proposal featuring resorts that best match your condition, trip objectives, and preferences. Each option includes:
- the most suitable country and climate zone (thermal springs, seaside, mountains, etc.)
- resort profile (rehabilitation, recovery, prevention, stress relief, etc.)
- description of treatment and wellness programs
- duration and estimated costs for accommodation and procedures
We don’t offer generic recommendations – you’ll receive a clear view which resorts suit you the best and what your wellness program will include.
How the service works:
You contact us through the website, messengers, or by phone. You tell us your concerns and goals (wellness, rehab, prevention, stress relief, etc.). We analyze your request and select the right resorts, programs, and hotels. We’ll also manage the full travel organization, including hotel booking, flights, and visa processing. Transfers and local excursions can also be arranged.
Who provides the service:
The selection is carried out by specialists in medical and wellness tourism.
 | Maria, Director of wellness programs at HMS, 20 years of experience in health tourismт |
What is next:
After the consultation, you choose your hotel and treatment program. We complete the booking and provide you with a personalized stay plan that includes your schedule of procedures, excursions, and contact info for guides, interpreters, and drivers (if transfers are booked). The plan includes hotel confirmation or voucher with details of your stay, room type, and included medical or wellness services, along with tickets and insurance. We remain in touch throughout your trip to handle any unexpected issues.