Frequently asked questions

We take a meticulous approach to selecting a clinic abroad, based on the individual needs of each patient. The selection process considers factors such as the patient’s medical condition, the clinic’s international accreditation (e.g., JCI or ISO), the experience and specialization of the doctors, success rates of treatments, and feedback from our patients. We also evaluate the clinic’s technological capabilities, the availability of advanced diagnostic and treatment methods, as well as its infrastructure, including accommodation and meal arrangements that align with medical recommendations and the patient’s personal preferences.

We manage and coordinate all stages of the patient’s trip, starting from the initial consultation. At the stage of the initial inquiry, our specialists review medical documents, provide consultation, and assist in identifying the most suitable clinics for the patient’s case. We prepare a detailed proposal that includes information about the clinics, doctors, preliminary treatment methods, and estimated costs.

Once the clinic is selected, we handle the coordination of the treatment plan, scheduling, and obtaining the necessary documents, such as invoices for prepayment and official invitations from the clinic. If a visa is required, we assist with the medical visa application process, including the collection of all necessary documents for the consulate. At the same time, we arrange flight tickets, accommodation (hotel or apartments), transfers, and interpreter services. We take into account all aspects of the patient’s comfort, including selecting suitable accommodation and meal options.

Throughout the entire treatment process abroad, our team remains in constant contact and promptly addresses any arising issues. Upon completion of treatment, we arrange the return transfer. If necessary, we also organize remote consultations with doctors abroad. This comprehensive approach ensures maximum comfort for the patient and confidence in their decision to seek our services.

We work exclusively with clinics that have international accreditations confirming their compliance with global standards of medical care. These may include JCI (Joint Commission International), ISO, ESMO, and other reputable organizations. We also thoroughly examine the professional background of doctors, including their specialization, years of experience, participation in scientific research and international conferences, as well as their treatment success rates.

Additionally, our specialists conduct personal visits to clinics, inspecting their equipment, patient care conditions, and overall organization of medical services. We regularly update our network of partner clinics to ensure that we provide patients with information only about leading medical institutions that meet international standards.

When selecting a clinic for each client, we prioritize medical centers with a strong clinical foundation, state-of-the-art equipment, and doctors who are recognized experts in their fields with extensive experience in treating your specific condition.

In the second stage, we take into account your personal preferences, such as the preferred country, budget for the trip, accommodation comfort, and any additional requests that are important to you. As a result, we select several foreign clinics that fully meet your expectations, allowing you to choose the optimal solution. This comprehensive approach ensures not only high treatment effectiveness but also a comfortable experience throughout your medical journey.

If urgent treatment is required, we are ready to arrange the trip as quickly as possible. For visa-free countries, travel can be arranged as soon as the next day after coordinating with the clinic.

For countries requiring a visa, the timeframe depends on the visa processing duration. Each country’s consulate sets its own regulations and document requirements, including the processing time for medical visa applications. We work swiftly to obtain the necessary invitation and other documents from the clinic to expedite the visa application process.

The time required to arrange a medical trip depends on three key factors:

• Whether a visa is required
• Readiness of medical documents
• Urgency of the case

On average, preparation takes up to two weeks. This process includes translating medical records and compiling a professional medical summary in a foreign language, selecting clinics and doctors, sending inquiries to chosen clinics, coordinating appointment dates, booking flights, accommodations, transfers, interpreter services, and creating a detailed travel plan for medical treatment.
For urgent cases, such as emergency surgeries, we can arrange travel within 2–3 days.

The cost of medical treatment abroad is determined by several key factors: the country, the clinic’s level, the doctor’s qualifications and experience, the complexity of the medical procedure, and whether treatment is outpatient or inpatient.

For example, medical services in Turkey or India are often more affordable than in Western Europe or the U.S., while leading clinics in these countries meet global standards in certain specialties.

Treatment with a globally renowned doctor or professor will cost more than with a less well-known specialist. However, in some cases, this is justified—complex surgeries require specialized expertise and a high level of skill.

Outpatient procedures, such as surgeries that do not require a prolonged recovery period, are significantly cheaper than inpatient treatments, which involve hospitalization, post-operative monitoring, and long-term rehabilitation.

The cost of procedures varies widely. For instance, hip replacement surgery in Turkey starts at $6,000, while in Germany, it begins at €16,000. A liver transplant in Turkey costs around $60,000, whereas in India, it is approximately $35,000.

Undergoing additional examinations before traveling to a foreign clinic is not mandatory. In most cases, specialists at the clinic can create a more accurate preliminary diagnostic plan based on existing medical reports and determine the treatment strategy upon your arrival, including an estimated duration of stay.

If you have not previously consulted a doctor or undergone diagnostics, foreign clinics can organize all necessary examinations from scratch. This can be especially beneficial since the clinics we collaborate with use the most advanced diagnostic methods, ensuring high accuracy and fast results.

Yes, we offer the option of remote or video consultations with foreign doctors. This allows patients to ask all relevant questions regarding their treatment and its effectiveness, as well as to meet the doctor before traveling. A remote consultation is particularly useful for those who want to confirm the necessity of treatment abroad or for those who, for various reasons, cannot visit the clinic in person.

To arrange a consultation, we select a doctor and a specialized medical center based on the patient’s request, recommend doctors based on their professional background, collect and translate the patient’s medical documents, send them to the chosen clinic, and coordinate the communication process with the doctor. The result of the consultation is a detailed medical report with recommendations for further steps.

Yes, but you need to contact your insurance company directly or the clinic itself to check coverage options.

Yes, our company collaborates with clinics that specialize in treating children and patients with disabilities. When selecting such clinics, we pay particular attention to their equipment, availability of specialized medical devices, and the experience of doctors in working with these categories of patients. We also consider infrastructure accessibility, including ramps, elevators, and other facilities that ensure comfortable mobility for patients with limited physical abilities.

Additionally, we arrange all related services to facilitate travel for patients and their families. This includes assistance with booking accommodations adapted for special needs as well as selecting professional caregivers.

After treatment is completed, we offer assistance in organizing rehabilitation programs both abroad and in the patient’s home country. We consult with the attending physician to ensure all medical recommendations are followed and help select rehabilitation or physiotherapy centers if needed.

Furthermore, we facilitate remote follow-up consultations with the treating physician to monitor progress. If necessary, we arrange follow-up trips or assist in finding specialists for supportive therapy to ensure full recovery.

We also organize rehabilitation at specialized health resorts where recovery takes place in an environment conducive to strengthening health—mild climate, natural therapeutic factors, and professional medical support.

Yes, continuing treatment in your home country is a common practice. The patient receives recommendations from foreign doctors, obtains the necessary medications, and continues treatment at home. If needed, we assist in selecting qualified specialists or medical institutions in your country for further monitoring and adherence to the treatment plan provided by foreign doctors. At the same time, we maintain communication between the patient and the foreign clinic.

Undergoing treatment abroad can involve several challenges, including language barriers, cultural differences, complex bureaucratic procedures, or unexpected medical situations. For example, a patient may face difficulties in communicating with doctors and medical staff due to limited language proficiency. To overcome this issue, we provide professional medical interpreters who accompany the patient at every stage of treatment.

Situations may also arise where additional examinations or modifications to the initial treatment plan are required. We coordinate potential scenarios with the clinic in advance and ensure smooth communication so that any necessary changes proceed as efficiently as possible. If family members need to stay with the patient, we arrange their accommodations (including options to stay in the hospital room), meals, and transportation.

In any situation, we remain in close contact, promptly resolve emerging issues, and advocate for the best interests of our clients.

A refusal of treatment by a doctor or clinic does not necessarily mean that treatment is impossible. It often reflects the specific specialist’s capabilities, the available technologies, or the medical center’s resources. The level of professional experience and treatment approaches can vary significantly even among leading clinics. A doctor who perceives certain challenges as insurmountable may be working with limited options, whereas another specialist with access to cutting-edge technologies and greater expertise might offer an effective solution.

We frequently encounter such cases in our practice. One surgeon may consider a procedure too risky, while a colleague in another country, with specialized expertise, may successfully perform it. That is why obtaining a second opinion, particularly from a globally recognized expert, is crucial.

We provide our clients with the opportunity to obtain a second opinion seamlessly through video consultations with foreign doctors. This format not only allows for an assessment of alternative treatment options but also provides access to top specialists worldwide without leaving home. Our experience shows that in many cases, a refusal from one clinic can lead to new possibilities in another.

On-site support includes a full range of services to ensure the patient’s comfort. A coordinator assists with scheduling medical appointments, monitors adherence to the treatment plan, and promptly resolves any arising issues. An interpreter accompanies the patient at all stages, from consultations to procedures, ensuring accurate communication of medical information.

Additionally, we provide concierge services, which may include arranging transportation, booking hotels, assisting with purchasing medications or groceries, and organizing leisure activities.

Yes, we offer services for selecting clinics that provide experimental treatment or clinical trial participation. In such cases, we conduct an in-depth analysis of international medical publications and scientific research to identify suitable clinics and specialists. We directly contact study authors or those responsible for trial implementation to obtain the most comprehensive information about participation opportunities.

Our specialists verify whether the clinic holds the necessary approvals and certifications, as well as assess the availability of the experimental treatment for the patient.

The initial consultation is free. During this stage, we discuss your case, answer your questions, and evaluate potential treatment options. This allows you to understand how we work and how we can be of assistance.

At the next stage, we sign a contract with you, and you pay for the organization of your medical trip. Arranging treatment abroad is a complex, multi-tasking process that requires a combination of various professional skills. In our work, we:

• Analyze medical documentation (medical history and test results) to select the clinic and doctor best suited to your case.
• Translate medical documents into a foreign language with attention to specialized medical terminology, which requires advanced linguistic and professional training.
• Research and compare clinic options based on their specialization, reputation, and treatment conditions.
• Plan the logistics of the trip, including flights, transfers, accommodations, and visa support.
• Coordinate communication between the patient, the clinic, and medical staff to eliminate any misunderstandings and ensure accurate fulfillment of all agreements.

This work requires the involvement of qualified specialists in medicine, translation, logistics, and client services.

We take full responsibility for all these stages to make the process as smooth and convenient as possible for you. The payment for our services covers professional support, ensuring that you receive timely, high-quality treatment without unnecessary stress or risks.